Emily Jones

Conversation + AI Designer

Designing the language and logic of AI systems. What they say, when they stay quiet, and how they hold up when things get complicated.

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Recent work

  • Voice-first design LLM optimization at scale.

  • Transforming healthcare IVA to scale 300M+ touchpoints.

  • Increasing containment by over 30% and saving millions in support costs.

  • IVA to support users efficiently and agents to speed up resolution time.

Experience

Tools

VoiceFlow

Figma

Visio

Microsoft Copilot

Cognigy

Dialogflow

Skills

Model design

Multimodal design

Fallback strategy

Prompt engineering

Taxonomy

Content strategy